Refund & Cancellation Policy
At Prasthan Safar, we aim to provide reliable and transparent travel services. This Refund & Cancellation Policy explains the terms applicable to cancellations, booking changes, refunds, and payments made for our tour and travel services.
By making a booking or payment through Prasthan Safar, you acknowledge and agree to the terms mentioned below.
1. Booking Confirmation
A booking is considered confirmed only after the required payment or advance amount has been received and booking confirmation has been provided by Prasthan Safar.
Availability of tours, hotels, transportation, activities, and other travel services may change until the booking is confirmed.
2. Cancellation by Customer
Customers who wish to cancel a confirmed booking should contact Prasthan Safar as soon as possible.
Cancellation charges may apply depending on:
Date of cancellation
Travel date
Type of tour package
Hotel cancellation policy
Transportation provider’s policy
Airline or activity provider’s policy
Amount already paid to third-party suppliers
Non-refundable services included in the booking
The applicable cancellation charges will be communicated to the customer based on the specific booking.
3. Advance Payment
Any advance payment made for a tour package may be partially or fully non-refundable depending on the booking conditions and the policies of the respective service providers.
Certain bookings may require advance payments to secure hotels, transportation, activities, permits, or other travel services.
Customers should confirm the applicable cancellation conditions before making payment.
4. Non-Refundable Services
Some travel services may be non-refundable once confirmed or booked.
These may include, depending on the booking:
Non-refundable hotel reservations
Special promotional offers
Certain transportation bookings
Activity or attraction tickets
Permits and entry fees
Special event bookings
Other services specifically marked as non-refundable
If a service is non-refundable, the corresponding amount may not be eligible for a refund.
5. Refund Eligibility
The refund amount, if applicable, will depend on the cancellation terms associated with the customer’s booking.
Where a refund is approved, the refundable amount may be calculated after deducting applicable:
Cancellation charges
Supplier charges
Administrative or service charges
Payment processing charges, where applicable
Non-refundable amounts
Other applicable fees
The final refundable amount will be communicated to the customer after reviewing the booking and applicable supplier policies.
6. Cancellation by Prasthan Safar
In certain circumstances, Prasthan Safar or a third-party travel service provider may need to cancel, modify, or reschedule a booking due to reasons such as:
Hotel or service unavailability
Operational issues
Transportation disruptions
Government restrictions
Natural disasters
Severe weather
Security concerns
Supplier-related issues
Other circumstances beyond reasonable control
Where applicable, we will make reasonable efforts to provide an alternative arrangement or process an eligible refund according to the applicable booking and supplier policies.
7. Changes or Rescheduling
Customers may request changes to their booking, including:
Travel dates
Hotel
Destination
Number of travellers
Transportation
Tour itinerary
Change requests are subject to availability and the terms of the relevant service providers.
Additional charges may apply for changes or rescheduling. If the requested change is not possible, the booking may be subject to the applicable cancellation policy.
8. Refund Processing Time
Once a refund has been approved, the refund will generally be initiated through the original payment method, where possible.
The time required for the amount to appear in the customer’s account may depend on:
Payment method
Bank or financial institution
Payment gateway
Third-party service provider
Internal refund processing
Customers may need to allow reasonable processing time after the refund has been initiated.
9. Payment Gateway and Processing Charges
Where applicable, payment gateway, transaction, convenience, or processing charges may be non-refundable.
If such charges have already been deducted by the payment service provider, they may not be included in the refundable amount.
10. No-Show Policy
If a customer does not arrive for a confirmed booking or fails to use a booked travel service without prior cancellation, it may be treated as a No-Show.
No-show bookings may be non-refundable depending on the policies of the relevant hotel, transportation provider, tour operator, airline, or other service provider.
11. Late Arrival or Early Departure
No refund may be provided for unused portions of a tour, hotel stay, transportation service, sightseeing activity, or package due to:
Late arrival
Early departure
Missed transportation
Personal reasons
Failure to use a booked service
Any refund will depend on the applicable supplier’s policy.
12. Force Majeure
Prasthan Safar will not be responsible for cancellations, delays, interruptions, or changes caused by circumstances beyond reasonable control, including:
Natural disasters
Floods or earthquakes
Severe weather
Government restrictions
Political disturbances
Strikes
War or security situations
Pandemics or public health emergencies
Transportation disruptions
Other unforeseen circumstances
In such situations, we will make reasonable efforts to assist customers with available alternatives or applicable refunds based on the policies of the respective service providers.
13. Refund Request Process
To request a cancellation or refund, customers should contact us with the following information:
Customer name
Booking/reference number
Registered mobile number
Email address
Reason for cancellation
Payment details or transaction reference, where required
Refund requests can be submitted through:
Phone: numxxxx
Email: emailxxxx
Our team will review the request and inform the customer about the applicable cancellation charges and refund eligibility.
14. Incorrect Customer Information
Customers are responsible for providing correct information at the time of booking.
Prasthan Safar will not be responsible for additional charges, cancellation, or loss resulting from incorrect information provided by the customer, including incorrect:
Name
Mobile number
Email address
Travel dates
Passenger details
Passport information
Other booking information
Any refund in such cases will be subject to the applicable supplier’s policy.
15. Third-Party Supplier Policies
Many travel services are provided by independent third-party suppliers such as hotels, airlines, transportation companies, activity providers, and tour operators.
Their cancellation and refund policies may apply to your booking.
If a third-party supplier does not provide a refund, Prasthan Safar may not be able to provide a refund for that particular service, except where required by applicable law.
16. Refund Method
Approved refunds will generally be processed using the original payment method used for the booking.
In exceptional circumstances, an alternative refund method may be used after confirmation with the customer.
17. Policy Updates
Prasthan Safar may update this Refund & Cancellation Policy from time to time to reflect changes in our services, supplier policies, business practices, or applicable legal requirements.
The updated policy will be published on this page with a revised Last Updated date.
18. Contact Us
For questions regarding cancellations, refunds, booking changes, or this policy, please contact us:
Business Name: Prasthan Safar
Phone: numxxxx
Email: emailxxxx
Address: addxxxxx
Our team will assist you with your cancellation or refund-related enquiry.
19. Acceptance of This Policy
By making a booking, submitting a payment, or using the travel services provided by Prasthan Safar, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.
